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Regrettably, there are approximately 130 appointments lost each month, often due to patient's failure to attend.  This equates to more than 10 full surgeries each month.

If you know you are unable to attend, please phone to cancel, as this will free up the appointment for another person to make use of.

Practice Management

Gordon Carmichael

Practice Manager

GCWith nearly 40 years involvement in public service, Gordon also has considerable experience in Personnel Management. He joined our team in 2009 and continues to enjoy working in Primary Care, especially the challenges presented in this pivotal role. He particularly values working alongside our dedicated and committed staff who welcome his style of Participatory Leadership.

Gordon has been a patient with Regent Gardens Medical Centre for many years and has welcomed the significant changes made. He is actively involved in a number of local initiatives and appreciates the importance of delivering a quality service to further enhance the well-being of the local community. A qualified counsellor, Gordon is a keen listener and he welcomes any opportunity to meet with patients. He will endeavour to resolve any concerns reported to him and can be contacted in person directly, either by phone or via our reception staff. Alternatively. he welcomes written correspondence.

Laura Buist (f)

LBIT Manager

Since joining the practice in August 2001 as a Receptionist, Laura has made a considerable contribution to the development of the practice we work in today. As a core member of the team, Laura is committed to providing a quality service to our patients and has reponsibilty for Business Continuity.  She holds a Level Three Certificate in First Line management.  Laura lives locally with her family and when not working, she enjoys travel, music and socialising with friends.


Our cheerful and friendly Reception Staff work as a team and are the public “face” of our practice and are here to help you communicate with us.

They will often need to ask you further details when you telephone. This is to ensure that we assist you as effectively as possible. They are bound by the same rules of confidentiality as the doctors and nurses. They are fully trained in all aspects of their duties and work under the instructions of the Partners and the practice manager.

They are involved in registration of new patients, making of GP and nurse appointments, handling telephone enquiries, preparation of surgeries, taking Home Visit requests, changes of addresses/telephone numbers, looking after clinic recall systems and scanning of patient related correspondence, secretarial and administrative duties.

They are a very busy group of people who do a difficult job well.

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