Noticeboard

2020 Flu Vaccinations update.

Flu vaccinations will be managed slightly differently this year due to larger eligible groups and the requirement for social distancing.  This means that you may not come to the surgery for your vaccination and instead may be invited to attend at another location.

If you are not in an eligible group and would still like to get the flu vaccination, you can pay a small fee to be immunised at most local pharmacies.

The following groups will be eligible for a free vaccination as detailed:

All pre-school children – The pre-school immunisation team will contact parents and guardians with an appointment at a community location.

Primary school children – All primary school children will be immunised at school.  Please note there is NO opportunity this year for missed vaccinations to be done in the GP surgery.

Children aged 12-17 in a clinical at risk category or living with someone on the Scottish COVID shielding register – Call 0141 532 8768 to make an appointment.

Aged 18-64 in a clinical at risk category – You are invited to call reception after 11am on 0141 776 1238 opt 4 to make an appointment here at the surgery.

Pregnant women – you will be offered flu vaccination from Maternity services.  Speak to your midwife for more information.

Aged 65 or over by 31.3.21 – you will receive an invite from the Health Board with a specific appointment at a community clinic.  If you need to change your appointment please call 0141 2014180.  Alternatively you can email adult.flu@ggc.scot.nhs.uk making sure to give your full name, Date of birth, Original appointment details (including date and venue), whether you are asking for a new appointment, and your mobile number (to allow you to get your new appointment by text).

Age 55-64 and not otherwise eligible – You will receive a letter with an appointment for a local community clinic during December and January.

Unpaid adult and young carers – If aged 12-17 please call 0141 532 8768 to make an appointment.  If aged 18-64, please make an appointment with a local participating pharmacy.  A full list of participating pharmacies is available here.

Household members of someone who is shielding – If aged 12-17 please call 0141 532 8768 to make an appointment.  If aged 18-64, please make an appointment with a local participating pharmacy.  A full list of participating pharmacies is available here.

Social Care Workers – If you are a social care worker providing personal care in adult care homes, children’s residential or secure care settings, you are eligible for a free vaccination.  If not already offered through your workplace you can make an appointment with a participating pharmacy.  A full list of participating pharmacies is available here.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a Zero Tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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