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Noticeboard

A BUSY PRACTICE

Regrettably, there are approximately 130 appointments lost each month, often due to patient's failure to attend.  This equates to more than 10 full surgeries each month.

If you know you are unable to attend, please phone to cancel, as this will free up the appointment for another person to make use of.

Appointments

calendarOur routlne GP appointment length is 12 minutes. This allows the GP to deal with 1 or 2 clinical problems. However, if you have a very complex problem, or a number of different problems, then we would encourage you to discuss with our reception staff whether you need a 20 or 30 minute appointment.

Urgent 'same day' appointments are 7.5 minutes long because they are designed to cope with urgent problems, and therefore GPs will not have sufficient time to deal with more complex issues. These are best seen in our routine appointments as above.

Medical examinations can require anything between a 15 minute and a 45 minute appointment. Discuss with the Reception Staff what kind of medical assessment is required. 

Can I Bring Someone to Accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Urgent "Same Day" Appointments

  • The practice has a nominated “On-Call” doctor each day.
  • Patients can request an appointment with the “on call” doctor and be seen at the surgery on the same day at the following times - 09:00 - 11:00 & 15:00 – 17:00.
  • These appointments are for non-routine/urgent conditions that cannot wait for a routine appointment
  • Requests are taken by phone 0141 776 1238 or in person from 08:00 - 18:00.  It is preferable if requests can be made as early in the day as possible.
  • Requests are taken by the Reception Staff, who will ask the nature of the condition.  This is done to enable the doctor to triage/prioritise the order in which requests are dealt with.
  • It is helpful if as much information can be given to the Receptionists as possible.
  • The doctor may then phone you to clarify the situation.

Urgent Requests to see Your Usual GP

Perhaps your problem is part of an ongoing condition about which you normally see a particular GP, but an urgent issue has arisen. Discuss this with our Reception Staff and they will ask your usual GP whether they can arrange for you to be fitted in as an extra appointment at short notice.

If your usual GP is not available, we will either offer you an appointment with the 'On-Call' GP, or your usual GP will phone you back and discuss the problem on the phone – if this is clinically appropriate.

Nurse Appointments

Nurse appointments are available by booking via the telephone or at reception.

We have a skill mix within our nursing team and it is therefore important that we know what it is you wish to consult the nurse about so that we may book you in with the appropriate person for the appropriate length of time.

We have three Health Care Support Workers who are trained to carry out some clinical duties e.g. taking blood samples, measuring blood pressures. 

These members of staff are not Nurses and are unable to advise on specific tests requested by a doctor or on the meaning of results.

Telephone Appointmentsmobile_phone

Increasingly in the last few years we have been using telephone consultations with our patients. You can ask for your GP or Nurse to discuss a problem on the telephone. These appointments are usually mid-morning before or after surgeries.

If the doctor or nurse is very busy it may be necessary for the Reception Staff to take some information from you, and arrange for the Clinician to telephone you back later in the day.

Typically telephone appointments are used for:

  • Following up on a particular problem – has it got better, or does it need further treatment.
  • Giving results, where the result needs more explanation than usual.
  • Giving advice or detailed explanation, often after a hospital appointment – once the hospital letter has been received.

Extended Hours

From 17:30 until 18:30 every Monday evening, we run a surgery which is designed to allow people, who are unable to attend during the day, to come and see a GP in the evening. Unfortunately, we cannot do blood tests during this session because of the delay before any tests would be analysed.

In addition to this, there is the opportunity to make appointments from 07:30 onwards on Monday mornings, to give additional flexibility for people who are unable to attend during normal surgery hours.  This includes appointments with our Health Care Support Worker for blood tests.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. A recent analysis indicates that we lose 10 surgeries (120+ appointments) a month because patients do not let us know they are unable to keep their appointment.

 
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